Ticket #15284
“Why do you ask – you know you’re awesome.”
Ticket #17220
“Fast professional service. Had it been a slow and poor service like most organisations i probably wouldn’t have upgraded.”
Ticket #19951
“Of all the Customer Service departments in the companies I have dealt with over the years (including major players like Microsoft, Hewlett-Packard, Adobe, Intuit and many others) I have dealt with, Silktide has been far better than any of them. Based on their quick response and fast remedies, along with an absolute dedication to their customers, no one beats their service… bar none. I recommend Silktide as an outstanding service provider without hesitation.”
Ticket #12084
“Copy of email I sent to ‘Jessica’ after reply to my query Dear Jessica Thank you for your reply to my enquiry. I wanted to let you know that this is the most comprehensive, understandable, helpful reply I have EVER received from anybody on anything to do with computers or websites. Written in plain English and actually answering the question I asked, I feel like real person actually dealt with my query…a rareity in this day an age. Thank you so much and I shall take up your suggestion. I have found the sitebeam site really useful and made some important changes to my website as a result. Unfortunately I am still only getting about 15 hits a day but hopefully this will change soon (fingers crossed x!). I only have one free report left which I shall hang on to and test again in 3 months and hopefully an improved twitter score will get me out of the 5′s. Thank you again for your help. Heather Scott”
Ticket #12181
“Thanks to Jessica for taking care of everything.”
Ticket #12227
“great customer service, yet MUST add a reminder/email notification…etc; when subscription is due to expire to avoid disruption – this is not a comment for Jessica (she was fantastic) but rather for the company. Thank you Jessica for a job well done.”
Ticket #12314
“Hi Jessica, thank’s for Your friendly, excellent & very fast support! Greetings from a train somewhere between Duesseldorf and Augsburg in Germany … Christian”
Ticket #12494
“Spot on support – give Jessica a raise!”
Ticket #12558
“Jessica is great… she replied to my urgent Query and will reach out to her directly next time if i need any help. My love and regards to Jessica. TX.”
Ticket #12685
“Very useful advice Jessica, thanks. It had the added benefit of being understandable – not an easy thing with internet technology – and me being a bit of a novice.”
Ticket #12865
“Great support – thank you and most importantly she handed it over the weeked so that I could finish my materials today (monday) for an 8AM meeting tomorrow! I needed about three iterations of help so not just a “quickie”. Thanks for your help!!!”
Ticket #12889
“I love Silktide | Sitebeam it is one of the best tools in my box I recommend you without reservation Your customer service and support in second to none Great work”
Ticket #12341
“The information provided will now help me with a prospect – thanks Jessica!”
Ticket #14750
“I’m not happy with the answer because I still think your prices are too high and plans inflexible. But Jessica is a shining example of great customer service – and your whole response process, including this, is slick. Kudos.”
Ticket #15217
“Simply brilliant and very human :-)”
Ticket #15041
“The reply that I got was amazingly quick and answered both my requests perfectly. It was a great example of what support should be, thank you Jessica!”
Ticket #15053
“i asked and jessica helped which says it all really. very professionally handled and excelent communicator.”
Ticket #14889
“It was exceptional. Buy Jess a new Ferrari immediatly.”
Ticket #15171
“Great job! Jessica was willing to take the extra step to get me access while a billing issue was being resolved. Love the tool!”
Ticket #15361
“Best customer service I have ever seen!”
Ticket #15265
“Very happy with Jessica, HOWEVER, not happy with the fact that I can’t better organize my scans. It’s a huge hassle to have them in one big pot. wish we could get a folder system in place — you asked for my opinion : )”
Ticket #15638
“I would just like to say that was very helpful and quick response. I really hope you keep your customer service a top priority. far too many global corporate businesses now just don’t care about the customer. Your nibbler program is brilliant, the most simple (I need simple) review of my site to date and within a few minutes I know what I need to do to improve my website Plus Jessica Chambers looks absolutely stunning, what more could I ask for!!”
Ticket #15805
“Super quick response – did not see the original reply as I didn’t login for a while. The response was very courteous and well written and I’m super happy. Thanks!”
Ticket #15915
“Great, friendly, knowledgeable, quick support! Give Jessica a raise. And a cupcake. With sprinkles.”
Ticket #15773
“I’m amazed at your helpfulness and willingness to help me out. Your response times are quick and personable.”
Ticket #16079
“Perhaps one of the best customer support I have found anywhere. Very quick responses and issues are corrected the first time. You couldn’t ask for better!”
Ticket #16060
“Really fast responses with knowledge of the system. Requested new functionality that will really help us until we can get our URL rewriting sorted. Much nicer than many other companies I’ve had to deal with!”
Ticket #16108
“she was outstanding! Really friendly. I’m very, very pleased.”
Ticket #16654
“I wasn’t just satisfied I was very happy. I would recommend the Silktide service to anyone, except my competitors. Just joking of course…or maybe not”
Ticket #16713
“A good honest reply that encouraged me to try Sitebeam.”
Ticket #16674
“I asked a question and not only was Jessica happy to help but was able to suggest solutions i had not realised available. I feel this reflects well on your staff and also your management as Jessica obviously has a good knowledge of the product and knows what she is able to do with it.”
Ticket #16719
“(We love Zendesk too!) Drop-kick on the service. I’m blown away – and am going to settle into using you guys for the long term. The product is good – the service is spectacular.”
Ticket #16912
“This was a support request that wasn’t related to webscan. I was looking for some pointers on the EU Cookie law and I got some sound practical advice from Jessica. Just the type of support I like! Thanks Jessica”
Ticket #17227
“Always a pleasure to deal with Jessica 
Cancelled the account because I haven’t used it in quite a while. Might rejoin at a later date, as I was happy with the service when I needed it.”
Ticket #17308
“Jessica you are awesome nuff said… :)”
Ticket #17374
“Very quick response. Took care of my issue first time around.”
Ticket #17673 (enterprise client)
“Thanks for your helpfulness and thoughtfulness in providing us a similar csv report for other client which is exactly what we need”
Ticket #17970
“I have received nothing but sensational support from Silktide. All good.”
Ticket #18253
“Awesome turnkey customer service and partner was very impressed with the service! Makes you stand out of the crowd and easy to ask for yearly renewal contracts from upper management!”
Ticket #18328
“Jessica is very intelligent, friendly and professional. She’s an asset to your company and hope you know it.”
Ticket #18485
“Quick support and the right kind – not just an email explaining, but actually practical help in creating the reports – excellent”
Ticket #18499
“Jessica is the best. i can count on her anytime for my support… she even supports during her holidays , late hours… she is simply the best. Good attitude, great personality. love to have her in my team Raj. WSI”
Ticket #18562
“Best customer service of anyone I have dealt with!”
Ticket #18819
“Jessica was really quick and responded to my query within a few hours and completely resolved my issue. Very happy and would recommend the service to others.”
Ticket #18874
“Very reactive in one word perfect !”
Ticket #18921
“Jessica went way beyond helping me with my initial issue. First she followed days later to make certain my problem remained resolved and then took time by phoe to teach me things about Silktide and Websites I did not know.”
Ticket #18926
“Possibly the best customer service any individual alive on this planet has had the good fortune to receive today.”
Ticket #18995
“Very helpful and on a Saturday too! Thanks”
Ticket #19004
“Jessica is a rockstar.”
Ticket #19156
“It was fast and I received the answer I was expecting. Jessica did her job very well. On a side note, judging from the picture on the right, she is very pretty.”
Ticket #19208
“Jessica is always very helpful and usually has the answer and if not she comes back quickly. Great service!! – Jeff Jaeckle”
Ticket #19209
“Very Very good, quick polite and went over and above my expectations.”
Ticket #19259
“Jessica was very helpful and friendly. Simply awesome.”
Ticket #19450
“I received some very good help with a tough problem – much appreciated!”
Ticket #19640
“This was an example of excellent support. A fast response to acknowledge the problem, a further response to confirm there was an issue and to keep me updated on progress and finally a clear response to say the issue was resolved, which it was. All handled really well.”
Ticket #19729
“Great service. Jessica went the extra mile. Thanks again for your help”
Ticket #19761
“The service from your support team is unsurpassed. The very best I have ever dealt with, beyond a doubt.”
Ticket #19795
“As always, I am satisfied with all support provided. Very nice gesture to check up after the original request was sent weeks ago.”
Ticket #19821
“Jessica is the best!”
Ticket #19905
“Wonderful service. No complaints whatsoever. Keep up the good work.”